Refund policy

Last Updated: November 10, 2026

At SUPPX Clothing, we are committed to delivering products that meet our quality standards and customer expectations. We carefully inspect our products before dispatch to ensure you receive the best possible experience.

We request all customers to review product descriptions and size charts carefully before placing an order.

1. Order Cancellation

Orders are considered final once successfully placed.

Please review your product selection, size, colour, and shipping details carefully before completing your purchase.

Cancellation requests may not be accepted once an order has been processed or dispatched.

2. Exchange Policy

We offer exchanges only in cases of incorrect size selection, subject to product availability and approval.

Please note:

  • Exchanges are subject to stock availability.
  • Products must be unused, unwashed, and in their original condition.
  • Original tags and packaging must remain intact.
  • Exchanges due to a change of mind, personal preference, or dissatisfaction with the style are not accepted.
  • Customers are advised to check the size chart before placing an order.

3. Return Eligibility

Returns will only be accepted under the following circumstances:

  1. The product received is damaged.
  2. The product received is defective or faulty.
  3. The product delivered is incorrect or different from the product ordered.
  4. Any feature, specification, or element explicitly promised on our website is missing from the delivered product.

If the product matches the description and specifications provided on our website, returns will not be accepted due to a change of mind or personal preference.

IMPORTANT: A COMPLETE UNBOXING VIDEO IS MANDATORY FOR ALL RETURN AND DAMAGE CLAIMS.

Claims without a valid unboxing video may not be eligible for approval.

4. How to Raise a Return or Exchange Request

Customers must follow the steps below:

Step 1: Contact our customer support team within 48 hours of receiving the order.

Step 2: Send an email to care@suppxclothing.com with the following details:

  • Order number.
  • Registered customer name and contact number.
  • Clear photographs of the product.
  • Complete unboxing video.
  • A brief explanation of the issue.

Step 3: Our support team will review your request and verify the submitted evidence.

Step 4: Once approved, we will communicate the applicable resolution, which may include a replacement, exchange, store credit, or refund, depending on the situation.

5. Product Condition Requirements

To qualify for an approved return or exchange:

  • Products must be unused and unwashed.
  • Original tags must remain attached.
  • Original packaging should be preserved.
  • Products must not show signs of wear, damage, alteration, or misuse.

All return and exchange requests are subject to inspection and approval by our quality control team.

6. Sale Products & Promotional Offers

Products purchased during sale events or promotional campaigns are not eligible for returns or exchanges.

We request customers to carefully review product details, sizes, and specifications before purchasing discounted or promotional products.

This restriction does not affect any rights that cannot legally be excluded under applicable consumer protection laws.

7. Refund Policy

Refunds are considered only for eligible and approved cases.

Depending on the nature of the issue and the outcome of our verification process, SUPPX Clothing may offer:

  • A replacement product.
  • An eligible exchange.
  • Store credit.
  • A refund to the original payment method, where applicable.

Once a refund has been approved, the applicable refund details and expected processing timeline will be communicated to the customer.

The time taken for the amount to reflect in the customer's account may depend on the payment provider or banking institution.

8. Non-Eligible Return Cases

Returns and exchanges will generally not be accepted for:

  • Change of mind or personal preference.
  • Products that have been worn, washed, or used.
  • Products with missing or removed tags.
  • Products damaged due to improper handling or misuse.
  • Claims raised after the 48-hour reporting window.
  • Sale or promotional products, subject to applicable consumer rights.
  • Claims without the mandatory unboxing video.

9. Important Information

We reserve the right to reject fraudulent, misleading, or unverifiable claims after proper review.

Every return and exchange request is evaluated individually to ensure a fair and transparent resolution.

Nothing in this policy is intended to limit any mandatory rights available to customers under applicable law.

10. Contact Us

For return, exchange, or refund-related assistance, contact:

SUPPX Clothing
Email: care@suppxclothing.com
Phone: +91-7288830003
Website: https://suppxclothing.com

Our team will be happy to assist you with your concerns.